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A Beginner Level Conversation
John: I am not getting a raise this time. I am upset.
Helen: How do you know that?
John: My boss gave me the news this morning.
Helen: But you haven't got a raise for two years. Why doesn't he give you a raise now?
John: He said I need to improve my communication skills with customers.
Helen: What? What is wrong with your communication skills?
John: He said I must learn how to listen better to customers' complaints.
Helen: You don't listen to your customers' complaints?
John: Well. He said I need to improve how to show empathy for their needs.
Vocabulary:
raise: noun. An increase in salary (in this conversation)
upset: adjective. Feeling negative emotions, such as anger and uneasiness as a reaction to someone's behavior or to an event
improve: transitive verb. To get better at something by putting an effort in it
communication: A two-way reciprocal exchange of ideas in person-to-person or in writing, or through the use of digital media. Person-person between John and his boss is the communication type in this conversation.
skill: noun. An effective behavior we learn to perform successfully in a given task
listen to: transitive verb. To show deliberate effort to listen. Use 'to" with listen. The word 'to'../Grammar/list-for-english-language-prepositions.php">prepositions).
customer: noun. A person who buys a product or service
complaint: noun. Expression of negative remarks, dissatisfaction over a service or product in this conversation
empathy: noun. feeling sympathy toward other person's pain, complaints or needs like we would feel for our own problems
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