Jim: Our computers have been down all this morning. Customers are getting upset, and so am I.
Stacy: I know, customers can be very demanding. Have you reported the problem to the Central Office?
Jim: Yeah. I have, but they said the down-time will last until 4 p.m. today.
Stacy: Try to put a positive spin on it. At least you know the system will come back today.
down time: the time period when a service, such as computers, are not available to look up for information for customers. A technical term. You may hear it from customer representatives that the system is down so they can't look up any information for you.
For example: I called the bank for my checking account balance yesterday but the computers were down, the customer rep asked me to call back.
put a positive spin on it: talk in positive terms on a matter. Do not give away negative information. For example: It is very important that you will put a positive spin on everything when dealing with customers.
Idioms:
Jim: Our computers have been down all this morning. Customers are getting upset, and so am I.
Stacy: I know, customers can be very demanding. Have you reported the problem to the Central Office?
Jim: Yeah. I have, but they said the down-time will last until 4 p.m. today.
Stacy: Try to put a positive spin on it. At least you know the system will come back today.
down time: the time period when a service, such as computers, are not available to look up for information for customers. A technical term. You may hear it from customer representatives that the system is down so they cannot look up any information for you. Example. I called the bank for my checking account balance yesterday but the computers were down, the customer rep asked me to call back.
put a positive spin on it: talk in positive terms on a matter. Do not give away negative information. Example: It is very important that you will put a positive spin on everything when dealing with customers.
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